INTERNAL SATISFACTION OF EMPLOYEES IN TATA TELE SERVICES

EXECUTIVE SUMMARY

The corporate arena is witnessing rapid changes in workplace styles of management and leadership, work processes and everything else related to work. The degree of changes and everything else related to work. The degree of changes in the variable may vary from one industry to industry or a corporate house to another but the management is putting its efforts to understand, equip and act to emerge a winner out of the situation. At the core of their efforts is the realization that the employees are their most valuable asset.

This project emphasizes to understand the concept of employee engagement in the telecom company and to find effectiveness of the ESAT survey done here and also to establish a link between employee engagement an employee satisfaction. In this process, the numbers of variables which are directly or indirectly affecting employee engagement in a company were identified out, followed by systematic collection of primary data from all the levels of employees working in the organization.

The variables identified helped in understanding the effectiveness of ESAT survey Darpan and the linkage between employee engagements an satisfaction. And the reason why I have chosen this topic is because I wanted to analyses an also wanted to find out the role of employee engagement in TATA TELE – SERVICES, by studying this topic there.

Finally a questionnaire has been designed under Likert Scale methodology, and then subsequently a bar graph analysis has been done to give a graphical view of the responses generated in response to the questionnaire.

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ORIENTATION OF MMTC TOWARDS KNOWLEDGE MANAGEMENT PRACTICES

PROFILE:
MMTC today stands as the largest International trading company of India with a gross turnover exceeding 5 billion US $. MMTC‟s diverse trade activities include Third Country Trade, Joint Ventures, and Link deals. Its progressive trade activities utilize all modern day tools of international trading.
Today MMTC claims a vast global trade network spanning almost all countries in Asia, Europe, Africa, Australia and America. MMTC has emerged as a true global player with its wholly owned international subsidiary in Singapore.
BUSINESS OF MMTC
It is engaged in the trading of minerals, metals, fertilizers, agriculture products, coal and hydrocarbon products, jewelry and other commodities.
The company primarily operates primarily in the Indian subcontinent with its corporate office in New Delhi and 13 regional offices. The locations of the 13 regional offices include:
East Zone :
Kolkata, Bhubaneswar
West Zone :
Mumbai, Goa, Ahmadabad
North Zone :
Delhi, Jhandewalan (Delhi), Jaipur
South Zone :
Bangalore, Bellary, Chennai, Hyderabad, Vizag
Its wholly owned foreign subsidiary in Singapore is called MMTC Transnational Pt. Limited (MTPL)
5 | P a g e
MMTC has to its merit, a series of achievements comprising of:

1.  It is the first Public Sector Enterprise (PSE) to be accorded status of “Five Star Export House” by Government of India (GOI) to mark its long-standing contribution towards Indian Exports.
2.  MMTC stands as the largest non-oil importer of India.
3.  MMTC is a leading exporter of minerals from India. MMTC has won the top export award from Chemicals and Allied Products Export Promotion Council (CAPEXIL) as the exporter of minerals from India for seventeen years consistently.
4.  It is a leading fertilizer marketing company of India.
5.  MMTC is the single largest importer of gold and silver and largest bullion trader in the Indian subcontinent
6.  It is the biggest importer of non-ferrous metals and industrial raw materials to India.

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MUTUAL FUND INVESTMENTS THROUGH FACTOR ANALYSIS IN IDFC

STUDY THE BUYER BEHAVIOUR AND DETERMINE THE “KEY BUYING CRITERIA” OF INDIAN INVESTORS WITH RESPECT TO MUTUAL FUND INVESTMENTS THROUGH FACTOR ANALYSIS.
EXECUTIVE SUMMARY

 IDFC Mutual Funds wanted a thorough analysis of investor‟s needs and preferences with respect to mutual fund investments. Nowadays, to survive in such intensely competitive environment, knowledge of customer‟s needs and requirements has become a prerequisite for success. Most of the companies realising this are doing their best to find out how a customer perceives their product. In the Indian Mutual Fund Industry, this area has been overlooked to a great extent with over 38 AMC‟s bombarding the Indian investors with 832 schemes. As soon as an investor plan to make a mutual fund investment, that is when his nightmare starts. He is soon caught in the frenzy of complicated jargon of the mutual fund industry and he finds himself dealing with complicated schemes, SIP‟s, STP‟s, SWP‟s and what not. For a normal investor, it becomes a really arduous task to make a mutual fund investment and so most of the time he approaches a broker or an agent to get a recommendation. However, even with a recommendation he ends up investing in a non-suitable mutual fund scheme. Hence, it is very important for companies to know their customers and develop products that are suited to their requirements rather than selling random schemes to them. On conducting the analysis, 5 major factors were extracted that were primarily the investor‟s expectation levels in a mutual fund product. The factors were basic product, augmented product, persuasive promotion, investor confidence and investor loyalty. All the 20 variables were grouped under these factors depending upon the respondent data collected. Then the Voice of Investor Survey was done which made us familiar with the practical aspects of the mutual funds industry and the problems associated with. This survey was not done under the purview of any statistical package and neither were we focussing on statistics. Our primary aim was to understand, leave alone factors, but what goes on in the minds of the investors in plain words. The survey provided us with quite unique knowledge inputs with respect to mutual fund industry. In a nutshell, at the end of the study we are providing IDFC Mutual Funds with an insight into customer‟s needs and requirements through a statistically proven model and some general excerpts that might come in handy while servicing the customers and dealing with them.


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HDFC Mutual Fund Comparison And Analysis

Executive Summary

The topic of this project is Mutual Fund Comparison and Analysis. The mutual fund industry in India has seen dramatic improvements in quantity as well as quality of product and service offerings in recent years and hence here focus is  on comparing  schemes of different mutual fund companies on different performance parameters. Along with this project also touches on the aspect of Systematic Investment Plan and  Re balancing.

Project analysis past three years data of different mutual fund schemes. Different measures like beta ,Sharpe, Treynor, Jensen etc. have been taken to analyse the performance.

An effort has been made to work on the concepts that have been taught in class along with other useful parameters so that better study can be done.

Executive Summary

Company Profile

Industry Profile

1.      Introduction 2.      History of Mutual funds 3.      Regulatory framework 4.      Concept Of Mutual Fund 5.      Types of Mutual Fund 6.      Advantages Of Mutual Fund 7.      Terms Used In Mutual Funds 8.      Fund management 9.      Risk 10.  Basis Of Comparisons 11.  How to pick right fund

Systematic Investment Plan and Lump Sum  investment

Rebalancing and its effects.

Research Methodology

1.      Problem statement 2.      Research Objective 3.      Data source 4.      Data Anlysis 5.      Scope of Study 6.      Limitations

Findings and Analysis

Rankings

Conclusion

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Operation of Cement factory (Part 2)

Quality Control

Quality a Competitive Priority

There are four competitive priorities

1.     Cost

2.     Time

3.     Flexibility

4.     Quality

The product like cement cost priority is not best because of legal consideration and suffers heavy losses. Time can be used as competitive priority. On time delivery is most important but the sometimes demand is very high the company is unable to provided on time delivery. The flexibility is less because cement is standardized product. The only one competitive priority is the main base which offers the competition. This is achieving the high quality. As it was mentioned in the mission statement of the organization. Provide the high quality cement at competitive prices. Because the prices of cement are fixed so quality is the only competitive weapon through which a company can compete the market. Keeping this in its view, D. G. Cement Factory applied for ISO 9000 certificate.

ISO 9002

XYZ cement factory is providing high quality cement for its beginning. After the establishment of expansion department. The company No. 1 in the cement industry Pakistan.

To cope with the environment they apply for ISO 9002 certificate. The company hired Shakeel and Company Lahore as consultant to get ISO 9002 certificate. A committee is formed under the control of GM of the company Mr. Dr. Asif Bashir to be certified as ISO 9002.

The company get the ISO 9002, certificate in the long run. The main aim to get the certificate is to provide the customers the quality cement and competitive prices.

After getting the ISO 9002 certificate. The company reduce its inefficiencies in management as well as in production. It reduce in rework cost because of clear cut responsibilities are awarded to employees. It also increase the reliability of employee upon the D. G. Cement.

·        Modern equipped laboratory establishment

·        Quality to check according to plan at each stage.

Cement x-ray Spectrometer is used to check the quality of the product at different stage. It takes 5 minutes to assess the ingredients of the product. There are six tests for the quality assurance at different stages of the production process.

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Operation of Cement factory

Preface

Before you read this report one thing you must keep in your mind. Writing a report on the real operations is not an easy thing. It is also easy for any student of operations management to get all the knowledge of operation of whole factory in three trips.

This report is not an academic requirement but also gives students a practical vision of operations of company. It provided me an opportunity to perceive what the difference between theoretical studies and activities are.

Executive Summary

Production Process

These are three raw materials of Cement:

1.                 Lime Stone

2.                 Shale and

3.                 Gypsum

Limestone and shale is taken from quarry with the help of 7-Km long conveyor belt. The both raw material and mixed in raw mill, heated in kiln up to 1600 OC ground in cement mill along with gypsum almost 5%. The final product cement is prepared.

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Marketing Management of NOKIA

Table of Contents

1.     Preface

2.     Acknowledgement

3.      Introduction to Organization

4.      Mission statement

5.      Marketing Objectives

6.      Target Market

7.      Portfolio Analysis

8.      Micro & Macro Environment

9.      Competitive Analysis

10.  Marketing strategy

11.  Suggestions


Preface

　

In this era, where the technology is growing in a very faster speed and every positive change is bringing new and enhanced features with them, the cellular phones are at the very hot issue in this growing technology.

The technologies in these cellular/mobile phones are enhancing and developing day by day, including new features of entertainment, and multiple options like imaging facilities, movie/animation features, sound technologies etc.

When the technology is the matter, every consumer/user prefers the latest, best and interacting featured technologies and also prefers these facilities in less cost. So, in this view, there is a very big and fast competition between many companies/manufacturers of cellular phones at the world level.

　

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Marketing of ICI Dulux paints and emulsions

PAINT

A chemical oriented liquid used to protect and decorate different kind of surfaces.

Paint industry can be divided into two sectors.

●     Organized sector

●     Mushroom sector

ORGANIZED SECTOR

It includes the companies listed in the stock exchange or the firms registered, having planned promotional activities with relatively high prices. They fall under the capacity tax system and distribute in more than one province.

MUSHROOM SECTOR

It includes the unregistered firms, having city based distribution with seasonal brands, having lower prices with no planned promotional activities. They fall under the fixed tax system.

COMPANIES LISTED IN THE STOCK EXCHANGE ARE

·         Dulux ICI

·         Berger paints Pakistan Limited.

·         Buxly paints

·         Kausar paints.

Dulux and Berger are the two competitive companies out of these listed companies. This is because these two companies have the higher number of brands which are competitively positioned against one another. Both are dealing in an extensive product range and in each product line they have a number of brands. If we see the product line of decorative paints their number of brands is higher as compared to any other company.

Along with the decorative paints, Berger Robbialac is competing with ICI Dulux in other paints, such as auto paints and special protective paints.

Almost the same promotional tools are being used by both the companies consequently they are giving a tough time to each other, especially in backselling field. They both have mobile teams focusing directly  at the consumers.

ICI DULUX THE MARKET LEADERS

Revenue generation makes ICI Dulux the market leaders of the paints industry. ICI Dulux is the market leader not only with respect to the turnover but also with respect to the number of gallons sold.

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School Information Management System

Objective:

The purpose of this management system described in this document is to help streamline the process of tracking students in school and all of the information relevant to their enrollment in the school. This information has historically been stored in Excel spreadsheets making it very hard to manage and compile into meaningful reports. This document describes in detail the functionality of said software and its development.

Advantages of Information Management Systems

The following are some of the benefits that can be attained for different types of information management systems.

1.      The company is able to highlight their strength and weaknesses due to the presence of revenue reports, employee performance records etc. The identification of these aspects can help the company to improve their business processes and operations.

2.      The availability of the customer data and feedback can help the company to align their business processes according to the needs of the customers. The effective management of customer data can help the company to perform direct marketing and promotion activities.

3.      Information is considered to be an important asset for any company in the modern competitive world. The consumer buying trends and behaviors can be predicted by the analysis of sales and revenue reports from each operating region of the company

The Census data held by the DFE identifies on a school by school basis the MIS system used to provide the electronic data return.  The position in 2005 and 2010 is summarized below:

Market Share Movement 2005 to 2010
Supplier	No. of schools in 2010	Market share  in 2010	Market share  in 2005	Change over 5 years
Bromcom	5	< 1%	<1%	0%
Capita	17789	80%	81%	-1%
Pearson Phoenix	651	3%	5%	-2%
RM	2063	9%	9%	0%
Serco	1408	6%	3%	3%
Wauton Samuel	198	1%	1%	0%
Other	38	< 1%	<1%	0%
	22152	100%	100%

Scope of the system:

 School information management system is an online application including a platform for enrollment in which prospective students may fill out and print and which may then be viewed and printed by school staff. It is also included a course management system that tracks students grades, payments, and demographic information in which school staff can view and edit and print as per the requirement.

This system will help a school to

1.      Track all students and their basic demographic information.

2.      Create programs, courses, and specific classes.

3.      Track students’ enrollment in various programs and classes.

4.      Track students’ grades in classes.

5.      Assess fees to students based on enrollment.

6.      Enable collection of fees and receipt generation.

7.      Provide notifications of certain events to users.

8.      Track students’ account history.

 The analysis at the end will state that weather school should use this management information system or use excel or hardcopy to manage students’ information.

METHODOLOGY

1. Plan of action was to find out:

1.1. Current scenario of School’s information management systems?

1.2 Current position of School’s fees management system?

1.3 Current position of online student enrolment systems?

2. How this application helps School for information management.

2.1 Recurring cost, Revenue and Profit by school. (Why school should use SIMS?)

3. Existing players as Prospective Competitors or Threats to SIMS (apart from the above-mentioned points, if any)?           

4. Surveying some of the schools’ students, staff and analysis of the responses, findings of study conclusion and recommendations.

I covered all the above mentioned topics by going through following processes:

·         Discussing with employees of various schools to understand thoroughly all the issues related to topic of study.

·         Visiting Different websites of schools which are using web based information management system by searching from the Internet.

·         Certain clarifications from the head of the school and my mentors for finalizing the design and functional requirement of the system. 

TABLE OF CONTENTS

Executive Summary                                                                                                  7                                                                  

Chapter 1 Introduction                                                                                           13                                                                                                               

Objective of the system ……………………………………………………        

Scope of the study ………………………………………………………….      

Methodology ………………………………………………………………..                       

Chapter 2 Overall Descriptions                                                                               16

 Product Functions ………………………………………………………..

User Characteristics ………………………………………………………

Organizational Chart …………………………………………………………..

Assumptions and Dependencies ………………………………………………

Chapter 3 Non-Functional Requirement                                                                18

Client Machine Specifications………………………………………………….

Server Specifications……………………………………………………………

Site Dependencies………………………………………………………………

Security and Privacy Requirements…………………………………………….

Student Information Management………………………………………………

Chapter 4: Functional Requirement                                                                       22

Authentication……………………………………………………………

Inter Page Communication………………………………………………

Coding Standards…………………………………………………………

Classes……………………………………………………………………..

Static and Dynamic Pages……………………………………………

CSS…………………………………………………………………………..

Chapter 5: Analysis                                                                                                  27

Why Web based Systems Matter …………………………………………

Competition and choices ………………………………………………

Efficiency and Effectiveness ……………………………………………

Chapter 6: Conclusion & Recommendation                                                           30                                                       

Bibliography                                                                                      31


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Customer relationship Management Of McDonald

McDonald's is the world's number 1 fast-food company by sales, with about 32,000 restaurants serving burgers and fries in about 120 countries. (There are nearly 14,000 Golden Arches locations in the US.) The popular chain is well-known for its Big Macs, Quarter Pounders, and Chicken McNuggets. Most of its outlets are free-standing units, but McDonald's also has many units located in airports and retail areas.

TABLE OF CONTENTS

Choice of the organization      5

Introduction    5

McDonald’s history    6

Vision of McDonalds             7

Mission statement of McDonalds       7

Departments of the organization:       8

Products          8

Competitors    9

Customer relationship management   (CRM) 10

Goals of CRM            11

Hierarchical structure of our organization      12

Important management discipline in McDonalds       13

McDonald’s corporation customer success story        13

Business issue:            13

Solution and results:   14

Product consistency    14

Act like a retailer and think like a brand         14

McDonald’s business infrastructure   14

Activity of branch office managers and how they support CRM      15

Activity of McDonald’s employees/ works    15

CRM and personalization       15

Managing key customers        16

Relationship marketing and CRM      17

Customer life cycle in McDonalds     17

McDonald’s credits business intelligence for recent growth  18

Friendly customer service       18

Class of people visits McDonalds outlets       19

Ways the customer contact McDonalds         19

Hot selling product of McDonalds     19

Strengths and weaknesses of McDonalds that help retain and loose customer         20

Strengths         20

Weakness        21

Over exposure 21

Customer trends          21

Threats and opportunities that directly affect the customer relation with McDonalds          22

Opportunities- 23

Threats-           23

Advantages of CRM in McDonalds   23

Trends of CRM           24

Newcomers to the CRM landscape    24

Common mistakes companies make with CRM         24

CRM implementation helping in improving business 25

Aims of McDonalds   25

Self-service pilot program in McDonalds       25

Expectations for CRM in the next five years:            25

McDonalds following standard CRM            26

Questionnaire  27

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